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From data to insight to action.
All in one platform.

Build dashboards in minutes, let AI surface what needs attention, and turn findings into tracked actions. One platform, no switching.

Genuics analytics dashboard
REVENUE$7,604,51857.5%0300K600K900K1.2M1.5M1.8M2026-W012026-W032026-W052026-W072026-W092026-W11

One platform that closes the loop. From raw data to dashboard to action, without switching tools, hiring consultants, or building a warehouse.

FIG 0.1

Built without setup

Real BI flexibility without complexity, a data team, or a warehouse to build first.

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Closes the loop

Every chart, drilldown, and AI insight is one click from a tracked, assigned case.

FIG 0.3

Runs on autopilot

When the data moves, the work moves. Alerts fire, cases update, and the right emails go out on their own.

01Analytics

Turn any chart, trend, or insight into an action.

Most analytics tools stop at the chart. Genuics lets you create a case right where you spot the problem, so nothing falls through the cracks.

Detractor spike in phone support this week
Phone channel NPS collapsed in July
NPS in LATAM region down 18 points
Customers report being transferred 4+ times
Returns flow CSAT dropped from 4.2 to 3.1
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Billing confusion driving detractors in EMEA
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Customers complaining about too many post-purchase emails
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Webchat first response over 5 minutes on weekends
Renewal at risk after 3 low NPS surveys
Tier 2 queue breaching resolution time SLA
Account usage dropped 42% over the last month
Survey response rate from POS terminals down 12%
Refund process mentioned 47 times in comments
Mobile app crashing during iOS 18 checkout
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Phone team CSAT recovered to 4.5
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Onboarding flow scoring 9.2 average NPS
NPS Score
33 29.8%
6040200JanFebMarAprMayJunJul
02Cases

Case management built into your analytics.

Stop juggling between your dashboards and your project tracker. Every case lives alongside the data that created it, so your team stays in one place from insight to resolution.

In ProgressUrgentCCX team

Marlowe & Co was transferred multiple times

Issue: Marlowe & Co left a phone NPS of 3 on July 10 after being transferred 4 times across 2 days. Verbatim cites confusion over which team owned the issue and having to repeat context to every new agent.

Comments3
MA
Matt Chen
@John Reyes can you pull Marlowe's call log for July — want to see how many touchpoints before this got resolved and which agents handled the transfers. Need something solid before I jump on the recovery call this afternoon.
JO
John Reyes
On it - pulling the call log + agent timeline now. Will drop everything in here in ~15 min.
03AI

Ask your data anything and let AI do the analysis.

Skip the manual slicing and filtering. The AI agent compares segments, finds correlations, and surfaces what actually needs your attention.

Geni
04Automation

When the data moves, your team moves.

Define what should happen when your data changes and let the platform handle the rest, from firing alerts and creating cases to sending email follow-ups and pinging Slack.

New detractor response
Trigger · NPS survey
Runs on every new row
Region is Europe
Condition
Create case
Action · Cases
Assignee: CSM on rotation
Notify #cx-alerts
Action · Slack
Channel: #cx-alerts

Your data, here in minutes.

No warehouse. No engineer. No IT ticket. Drop a CSV, connect a source, or push from anywhere via webhook or REST.

  • SurveyMonkey
  • Typeform
  • Tally
  • Jotform
  • Google Forms
  • Calendly
  • Stripe
  • Webhook
  • REST API
  • Slack
  • Teams

Simple pricing. Generous limits.

Free
$0
Free forever
  • 1 Seat
  • 500 records
  • Unlimited Dashboards
  • Unlimited Reports
  • Case Management
  • CSV upload
Starter
$59/mo
billed annually
Everything in Free, plus
  • 5 seats
  • 50,000 records
  • 100 AI credits
  • Sentiment & themes
  • Integrations
  • Workflows
ProMost Popular
$249/mo
billed annually
Everything in Starter, plus
  • 25 seats
  • 500,000 records
  • 1,000 AI credits
  • Priority support (24h)
  • 99.5% uptime SLA
  • Audit logs
Enterprise
Custom
Starting at 25+ seats
Everything in Pro, plus
  • Custom seats & records
  • Custom AI credits
  • SSO / SAML
  • SLA & dedicated support
  • SOC 2
  • HIPAA

From data to action, in one platform for your whole team.