When the data moves, your team moves.

Twenty-plus integrations for bringing data in and pushing alerts out, plus a workflow engine that handles escalations, digests, and notifications natively. No Zapier in the middle.

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New detractor response

Trigger · NPS survey

Runs on every new row

Region is Europe

Condition

Create case

Action · Cases

Assignee: CSM on rotation

Notify #cx-alerts

Action · Slack

Channel: #cx-alerts

New detractor response

Trigger · NPS survey

Runs on every new row

Activity

Waiting for next event…

And

Region is Europe

Condition

NPS score ≤ 6

Condition

If true

Create case

Action · Cases

Assignee: CSM on rotation

Notify #cx-alerts

Action · Slack

Channel: #cx-alerts

Else

Send thank-you email

Action · Email

Template: promoter-followup

A live workflow canvas with a trigger, branches, and action steps.

Integrations and workflows that live where your data does.

Replace CSV uploads entirely. Pipe in data from Typeform, Stripe, GitHub, Linear, and a dozen more sources. Webhooks and REST API cover everything else. Every source gets the same AI analysis automatically.

On the outbound side, the workflow engine takes over. Notify Slack when NPS drops, email a team lead when a case goes overdue, escalate to PagerDuty when nothing moves. Workflows reach people outside Genuics too. Drop any email into a step and it works.

Inbound: bring data in

Webhook
REST API
Typeform
Tally
Jotform
Google Forms
SurveyMonkey
Calendly
Stripe
GitHub
GitLab
Sentry
Linear
Notion

Outbound: push data out

Slack
Microsoft Teams
Discord
Google Chat
Zapier
Telegram
PagerDuty

What's included

Inbound ingestion
Skip CSV uploads entirely and pull data in via webhook, REST API, or any of the 14 inbound integrations: Typeform, Stripe, GitHub, Linear, Calendly, and more.
Outbound delivery
Push events out to Slack, Teams, Discord, Google Chat, Telegram, PagerDuty, or Zapier, all with a single click to connect.
Trigger on anything
Fire a workflow on a new record, a crossed threshold, a schedule, an AI insight, or a case status change. The trigger is the start of the workflow, not a bolted-on alert.
Conditional logic
Build workflows with if/else branches, delays, and conditional steps. The same canvas handles "send a Slack message" and "escalate after 48 hours."
Email templates
Compose reusable email templates with merged data fields, then send to teammates, customers, or any external email, even people who'll never log in to Genuics.
Case creation
A workflow can create a case, assign it, attach evidence, and notify the assignee. The closing step of an automation is often the start of someone's work.

Wire your data into the rest of your stack.

Free to start, with no credit card and no sales process, so you can have your first dashboard up in an afternoon.

Start free See pricing