A data assistant that knows what's already being handled.

Geni is the AI built into every workspace. Ask questions in plain English, get charts and analysis back, and let it surface the actions worth taking next.

Start free

Geni

Ask a question and get real analysis, not just an answer.

Talk to Geni like you'd talk to an analyst. It returns charts, identifies problem areas, surfaces relevant comments, and suggests actions. It checks your existing cases first so you never duplicate work.

Closed33

Returns flow CSAT dropped from 4.2 to 3.1

CSATE

Renewal at risk after 3 low NPS surveys

Churn RiskK

Billing confusion driving detractors in EMEA

FeedbackG

Open31

Customers report being transferred 4+ times

FeedbackG

NPS in LATAM region down 18 points

Wait TimesJ

Customers complaining about too many post-purchase emails

VoC ThemeM

In Progress23

Tier 2 queue breaching resolution time SLA

SLA BreachM

Phone channel NPS collapsed in July

DetractorE

Survey response rate from POS terminals down 12%

OperationsS

Resolved22

Refund process mentioned 47 times in comments

VoC ThemeR

Webchat first response over 5 minutes on weekends

SLA BreachK

Geni

Ask about your data...▾

Sentiment & themes

Every comment, scored and clustered the moment it lands.

Upload any dataset with open-text columns and Genuics scores sentiment and extracts themes automatically, whether it's customer feedback, employee surveys, product reviews, or support tickets. If it has text, it gets analyzed.

No model training, no setup, no per-comment review. The pipeline runs the moment your data lands.

AI report builder

Describe the report, and Geni builds it.

Type what you want to see, and Geni builds a real report with the right fields, metrics, and filters already set. It's the same engine as the manual builder, with the first 90% done for you.

RegionAvg Revenue USDCount

APAC$7,174.67329

Europe$7,266.38453

LATAM$7,359.36104

MEA$10,052.0250

North America$7,000.80466

Oceania$6,733.4798

Grand Total$7,228.241500

An assistant that closes the loop, not just talks about it.

Ask "what was my revenue in March?" and Geni returns a chart. Ask "is anything wrong this week?" and it analyzes your data, identifies problem areas, and drafts case cards for each one. It checks your existing cases first so you never get duplicate work.

AI also runs in the background on every dataset. Open-text columns get scored for sentiment and clustered into themes automatically, whether they're reviews, survey responses, or support comments. Everything arrives grouped, scored, and ready to act on.

What's included

Ask anything
Ask "why is NPS dropping in Europe?" and Geni analyzes segments, surfaces comments, and identifies the root cause. Simple questions get simple answers, and hard questions get real analysis.
Suggested actions
Geni doesn't just answer your question, it surfaces other things worth acting on. When it spots a metric worth attention, it drafts the action card right in the chat.
Case-aware
Before suggesting an action, Geni checks your existing cases. If something is already being handled, it links to the open case instead of creating duplicate work.
Sentiment analysis
Upload any dataset with text columns and Genuics scores every entry for sentiment automatically, whether it's reviews, surveys, or tickets. No model training and no setup needed.
Theme extraction
Open-text responses get clustered into themes by an AI pipeline. See what people are actually saying, not just what your tags allow.
Grounded in data
Geni only sees your org's data. It cites the records, the dataset, and the filter it used so you can verify any answer.

Let your data tell you what to do next.

Free to start, with no credit card and no sales process, so you can have your first dashboard up in an afternoon.

Start free See pricing